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NMB Bank
  • Individual
    • Accounts
      • Saving Accounts
      • Payroll Account
      • Senior Account
      • Youth Account
      • Student Account
    • Deposit
      • Fixed Deposit
      • Recurring Deposit
    • Loans
      • NMB Fixed Rate Home Loan
      • Education Loan
      • Land Purchase Loan
      • Loan Against Property (LAP)
      • Loan Against Fixed Deposit
      • NMB Sulav Ghar Karja
      • NMB Kheti Karja
      • NMB Electric Auto Loan
      • + View All
    • Other Services
      • Mobile Banking
      • NMB Omnichannel
      • Demat
      • QR Payment
      • Remittance
      • Discounts
      • Priority Banking
      • + View All
  • Corporate and Business
    • Accounts
      • Call Account
      • Current Account
      • Institutional Fixed Deposit
    • Banking Segments
      • SME/MSME
      • Mid-Corporate Banking
      • Corporate Banking
      • Institutional Banking Liabilities
    • Financing
      • Trade Finance
      • Project Finance
      • Micro Finance
    • Cross-border / Institutional
      • Correspondent Banking
  • Digital Services
    • Digital Onboarding
      • Online Account Opening
      • eloan
      • Online Loan Tracker
      • Video Account Opening
    • Cards & Security
      • Cards
      • NMB 3D Secure
      • Card activation / safety info
    • Merchant / Payments
      • QR Code
      • NMB SoftPOS
      • NMB InstaBuy
      • Outward Transfer
  • Sustainable Banking
    • Renewable Energy
    • Hydropower
    • Agriculture
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      • Contact Us
      • Grievance
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      • Reports
  • Digital Banking
    • Online Account Opening
    • Online Loan Tracker
    • Online DEMAT
    • Internet Banking for Retail
    • Internet Banking – Corporate
    • Internet Banking for Express banking (Customer)
    • Internet Banking for Express banking (Corporate)
NMB Bank
  • Individual
    • Accounts
      • Saving Accounts
      • Payroll Account
      • Senior Account
      • Youth Account
      • Student Account
    • Deposit
      • Fixed Deposit
      • Recurring Deposit
    • Loans
      • NMB Fixed Rate Home Loan
      • Education Loan
      • Land Purchase Loan
      • Loan Against Property (LAP)
      • Loan Against Fixed Deposit
      • NMB Sulav Ghar Karja
      • NMB Kheti Karja
      • NMB Electric Auto Loan
      • + View All
    • Other Services
      • Mobile Banking
      • NMB Omnichannel
      • Demat
      • QR Payment
      • Remittance
      • Discounts
      • Priority Banking
      • + View All
  • Corporate and Business
    • Accounts
      • Call Account
      • Current Account
      • Institutional Fixed Deposit
    • Banking Segments
      • SME/MSME
      • Mid-Corporate Banking
      • Corporate Banking
      • Institutional Banking Liabilities
    • Financing
      • Trade Finance
      • Project Finance
      • Micro Finance
    • Cross-border / Institutional
      • Correspondent Banking
  • Digital Services
    • Digital Onboarding
      • Online Account Opening
      • eloan
      • Online Loan Tracker
      • Video Account Opening
    • Cards & Security
      • Cards
      • NMB 3D Secure
      • Card activation / safety info
    • Merchant / Payments
      • QR Code
      • NMB SoftPOS
      • NMB InstaBuy
      • Outward Transfer
  • Sustainable Banking
    • Renewable Energy
    • Hydropower
    • Agriculture
  • Help & Support
    • Contact
      • Contact Us
      • Grievance
      • Banking Hours
      • FAQs
    • Branch & Locations
      • Branch Locator
      • ATM Locator
      • Extension Counter
    • Rates & Charges
      • Forex
      • Interest Rates
    • Media / Careers
      • News & Events
      • Notices
      • Career
      • Blog
  • About NMB
    • Company
      • About Us
      • Organizational Structure
      • Awards & Recognitions
    • Leadership
      • Board of Directors
      • Executive Committee
      • Department Heads
    • Governance / Disclosures
      • Right to Information
      • Training Disclosure
      • Data Protection and Privacy Principles
      • Reports
  • Digital Banking
    • Online Account Opening
    • Online Loan Tracker
    • Online DEMAT
    • Internet Banking for Retail
    • Internet Banking – Corporate
    • Internet Banking for Express banking (Customer)
    • Internet Banking for Express banking (Corporate)

Contact Details

  • Head Office
    NMB Bhawan, Akhtiyaar Marga
  • Phone
    +977-1-5346160
  • Call Center
    01-5970150
  • 24 x 7 Mobile/ Card Support
    9851176101
  • For Temporary Account Blocking
    01-5970150 ,01-5970152
  • Email
    call@nmb.com.np
  • Swift Code
    NMBBNPKA

 

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Information/Grievance Officer
Mr. Sudesh Upadhyaya

+977-1-5367998,+977-1-5346160
Ext: 366
sudesh.upadhyaya@nmb.com.np
grievance@nmb.com.np
Grievance Handling Number: 9851326809
Compliance Related Queries:
compliance@nmb.com.np

About Us

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Security & Support

  • Home
  • FAQs
  • Security & Support
  • What is online security?

    Your Visa Debit/Credit Card is secure for online usage with a 6 digit numeric 3D Secure PIN – a password for online transactions.

  • What is a secure URL?

    Look for an "s" after the "http" in the web page address or URL of the online store you are visiting for safe browsing and payments.

  • How to protect my card details?

    Only give your NMB VISA debit/credit card details when making purchases. Never reveal them for any other reason.

  • How do I register for 3D Secure PIN?

    3D Secure is a service that allows you to generate a 6 digit PIN to protect your VISA debit/credit card when you shop online; giving you added reassurance that no third person or third party app can access your VISA card information.  Please do not disclose your 3D Secure OTP PIN to anyone.

  • Are delivery and return policies important?

    Before completing an online transaction, read the delivery and return policies on the online store's home page. Find out if you can return items and who bears the cost for the discrepancies.

  • Can I send payment information via email?

    Never send payment information via email. Information that travels over the internet (such as email) is not fully protected from being read by outside parties. Most reputable merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction.

  • Should I keep a record of my online transactions?

    You should keep records of your online purchases. Back up your transaction by saving and/or printing the order confirmation.

Other FAQ

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  • Loans & Deposits (3)
  • Cards & ATM (2)
  • Demat & Mero Share (3)
  • Account & KYC (7)